The Apprentice 2016 Week 9 -The Butler did it

The Apprentice 2016 Week 9 – The Butler did it

vrWith each passing week it gets harder to identify who will eventually triumph in this year’s The Apprentice. This is not because of the high calibre of the candidates, but rather because at different times, each one has a good claim to be the most incompetent. It reminds me of a whodunnit, where the murderer is hidden in plain sight but you’ll never guess who it is. It will probably turn out that the butler did it!

The task this week was to design a new virtual reality game and pitch it at the London ComicCon event to leading industry figures and the public.

 

“Dillon was not happy, and this was exasperated when Sofiane chose to put him in charge of designing the game”

After some minor adjustments to the team, Lord Sugar seemed to suggest that Sofiane and Trishna take on the PM roles for Titans and Nebula respectively. Clearly feeling he was on a roll after last week’s victory, Dillon put up a strong bid to lead Titans and the task seemed to play to his experience (branding, design) but the rest of the team seemed to take Sugar’s hint and went with Sofiane based on his claim to have been successful in this area. Dillon was not happy, and this was exasperated when Sofiane chose to put him in charge of designing the game rather than the branding that he wanted to do, and would have been a natural choice to do.

In Nebula, Trishna appointed Courtney and Jessica to design the game, with herself and Frances focusing on branding. Both teams had brainstorming sessions to agree on ideas

At this stage of proceedings with only 4 members in each team there is nowhere to hide and each team member has to stand up and be counted. In Titans, Dillon channelled his frustration into designing another under water theme, this time a puzzle game involving collecting shells to make a bigger shell. Alana seemed to realise that it was aimed at 3 year olds, but she failed to assert herself and Dillon ignored or over ruled her at each stage.  They ended up with a game called “Magic Shells” and a hero called Coral Kid. What is it with the Dillon and the sea??

In Nebula, Jessica and Courtney certainly had fun as they went for something that would stand out from the competition. They succeeded with “Gordon’s lost his badger”, but not necessarily for the right reasons.

The challenge for the branding teams was to bring to life ideas fleshed out by the design team but that they had not contributed to. This led to frustration for both PMs as they were stuck with products they didn’t exactly believe in. Trishna in particular made this frustration clear, but both she and Sofiane adopted autocratic “It’ll be alright on the night if we just believe in it” approaches.

In the end, although success needs a clear strategy, a shared vision, communication and trust are needed for success it was the quality of each product that determined success. Just as well, as none of the above list were immediately apparent.

Delegating tasks for the pitches and sticking to the script proved crucial. For Titans, Sofiane led the pitch but immediately went off script totally confusing his team, and Grainne was the wrong choice to demonstrate the VR game. Trishna wisely put Jessica up front because she is at least engaging, and after a poor start quickly hit her stride. Why Courtney took a back seat role here was unclear.

In the boardroom it was revealed that Nebula won comfortably, with 5/7 experts liking the idea. Titans got 0/7. Of 300 public votes, Nebula got 222. It was amazing to hear Trishna take credit for the success, despite rubbishing everybody else’s ideas throughout. This was noted by her team mates.

Given the obvious tension between Sofiane and Dillon, it only remained for him to decide who else to bring back. Alana was spared and this was probably a wise decision as she had made a good contribution. She just needs to be more assertive. So Grainne, Dillon and Sofiane made up the final 3. Dillon was fired first for the game design, which was down to him, despite Alana’s ignored pleas. Dillon has consistently demonstrated an inability to listen to other people and an over inflated opinion of his own creative abilities. It was right that he was fired, but equally Sofiane had to go as his autocratic leadership was equally appalling. Grainne was lucky to survive. A double firing for the second time in the series.

As we go into the last 3 weeks we have 6 candidates remaining; 5 female and one male (Courtney). As I said before, there is no obvious best candidate. Jessica seems to have got control of her emotions and is one to watch, but the final scene as she forlornly hoped that best mate Dillon had survived were the highlight of this vey mediocre series.

The Apprentice 2016 Week 6 – Discounted

business planThe Apprentice 2016 Week 6 – Discounted

Time finally ran out for one candidate this week, as the teams competed in the popular discount buying task. This task involves seeking out 9 named items and trying to get the best discounted price for each. This time, the task was to be completed over one night, whilst trying to source items from across London.

Trishna was moved into Nebula and immediately assumed the role of PM. This was a bit of a surprise, as Rebecca was on a final warning. Given that she had lost every previous task, one might have expected her to take control of her own destiny by pushing to be PM. In Titans, Courteney took on the PM role, believing that his knowledge of London would help his team.

In the boardroom, after the task was completed, Lord Sugar outlined the factors that should have be taken into account;

  • Logistics
  • Planning
  • Timelines
  • Negotiation

So, how did each team do against these criteria?

In terms of planning and logistics, Trishna put Paul in control of one sub-team and she led the other. She headed West and Paul headed East. This made sense as Paul had a lot of local knowledge. Trishna also had a sound strategy – have a clear walk away point for each negotiation, and if the customer won’t offer you a good deal, walk away. Nebula also had the loose cannon known as Sofiane, who seems unable to act as a team player. Trishna showed real frustration when he struggled to stick to her plan.

In Titans, Courteney adopted a real laid back approach. The lack of urgency was a bit surprising, considering the tight timelines for the task. If Nebula had the unpredictable Sofiane, then Titans had their own version in Karthik.

The success of the task hinged around 2 factors; the obvious one was successful negotiation, the second was time management. Both teams had examples of poor negotiation – either having only one supplier, which severely restricted negotiation power, to being up against the clock. This wasn’t helped by some poor planning in terms of where to find items. Courteney set Titans on a wild goose chase to SE2 without realising how far away it was. Rebecca sent the Eastward facing Nebula sub-team led by Paul to Streatham in south west London on a fruitless chase for Black soap and a Tagine.

Ultimately, Nebula lost the task (again) due to failing to source a few items, including the tagine and black soap, and Trishna’s sub-team failing to get back to base by the designated time. These 2 mistakes resulted in penalties and the task was lost. Trishna had a good negotiation strategy, but she failed to follow it

Trishna brought Rebecca and Sofiane back with her into the final three. It was no surprise that serial failure Rebecca was fired. She just ran out of excuses for her lack of success and was doomed once the task was lost, a task that she should have chosen to lead. Sofiane was warned that he needs to be more of a team player, but survived again.

Once again, the performances of both teams was uninspiring and still no one candidate stands out.

The Apprentice 2016 Week 2 – M.A.D.

The Apprentice 2016 Week 2 –  M.A.D.

jeansM.A.D – Mutually Assured Destruction – was a phrase coined in the Cold War to describe the consequence of nuclear war. It could also be applied to describe this week’s episode of The Apprentice. This week’s advertising task resulted in that rare thing – a tie. But this time, both teams managed to LOSE the task, such was the poor standard of their campaigns!

Digital Marketing Manager Mukai Noiri seemed the perfect choice to lead the “Titans”, but over in the girl’s camp there was a battle between Online Fashion Entrepreneur, Jessica Cunningham, and Design and Marketing Agency owner, Rebecca Jeffery. Manic Jessica won out thanks to dodgy voting not seen since the Labour Party leadership election. Both were (technically) within the rules.

jessica-cunningham

Jessica Cunningham

So, what led to the disasters that each team put forward? We should start with the leadership from each PM. Jessica had already shown us that she is “high energy”, but I don’t think that the girls were expecting the emotionally unstable wreck that they got, especially on day 1. Jessica was autocratic, unfocused and demonstrated such low Emotional Intelligence (EQ) that it required other members of the team to take over at certain parts of the task. One aspect of EQ is the ability to manage your own emotional state. Jessica struggled to do this.

For the boys, Mukai was the exact opposite; in place of the manic energy of Jessica was the emotional engagement of The Terminator (especially on Day 1). Mukai, was the embodiment of coolness, from his clothes to his manner. The problem here was that he was beyond aloof- he was absent. Mukai was autocratic with the sub-team he led, but abdicated all responsibility for Dylan’s sub-team. Again, this approach is reflected in his EQ. Unlike Jessica, Mukai was completely in control of his own emotional state. However, another aspect of EQ is reading and managing the emotional state of others. This is not conducive to an abdicating style, as he failed to read the frustration of other members of the team.

Good EQ requires a leader to manage both their own emotional state and that of others. For Jessica, she needs to identify a strategy to manage her emotional state. I cannot see how she will be able to do this, given the stressful nature of the competition. For Mukai, he did eventually start to become aware of the feelings of others, but he needs to be more emotionally engaged with his team if he wants to build trust and get the best out of people.

A third individual who has real EQ issues is IT Consultancy Owner Karthik Nagesan. as a Consultancy Owner, I suspect that Karthik probably works on his own a lot. His social skills (another key component of EQ) are appalling. He doesn’t listen, and though he had good points to make, he made them in a way that united everyone against him.

Any one of Karthik, Mukai and Jessica could have, possibly should have, gone. In the boardroom though, having decided that both teams had failed the task, we ended up with 6 people in the “final 3”. Lord Sugar instead focused on Hair and Beauty Salon Owner  Natalie Hughes for her lack of contribution in the first 2 weeks, but especially on this task. One wonders why Natalie came on the programme? On “You’re Fired” it was revealed that she has never watched the programme and seemed uninterested in progressing. It never pays to hide on a task, as this is something Sugar really hates. In that respect, it was the correct decision. She also barely contributed to “You’re Fired”! but there were cases for firing Karthik, Jessica and Mukai too.

 

Labour (Leadership) Pains

Labour (Leadership) Pains

This lack of cohesion and alignment in philosophy and values is not that far from the mix that seems to have led to the aborted coup in Turkey last week

Jeremy Corbyn

Jeremy Corbyn

So, today the battle for the soul of the Labour party really begins. We now know that there will be only one challenger to the current leader Jeremy Corbyn, and that is Owen Smith.

Corbyn has been leader for less than a year, and his ascendancy to the role signalled a clear shift to the left for the Labour Party. Despite gaining more than 60% of the votes in last year’s leadership contest, Corbyn has failed to establish his credentials with the Parliamentary Labour Party (or MPs to you and I). Over 80% of MPs recently expressed no confidence in their leader, resulting in the upcoming leadership contest. Why is this? The key to the answer is in that “clear shift to the left”.  For many Labour MPs elected in or inspired by “New Labour” and the Blair Labour Government, this shift challenges their beliefs and, even the identity of the Labour Party. For all sitting Labour MPs the contest is not just for leader of the Labour Party. but for the very soul of the party.

For all sitting Labour MPs the contest is not just for leader of the Labour Party. but for the very soul of the party

It is worth remembering that the Labour party tried to go down this route once before. At the height of the Thatcher government in the early 1980s, the Labour leader was Michael Foot. His political beliefs were not that different to those of Jeremy Corbyn, and once again the Labour Party was solidly left wing. This resulted in a group of more centralist Labour MPs breaking away and forming the Social Democratic Party (SDP). After failing to gain any real traction on their own, the SDP amalgamated with the Liberal Party to form the Liberal Democrats. It is not difficult to imagine history repeating itself, if the “centralist” coup should fail.

By the 1990s, after a sustained period of being unelectable, the extreme left wing of the party (Militant) was banished and the party moved back to the centre-left under Blair. Their new identity built around social mobility and aspiration won over traditional Tory voters (as it was not that different from centre-right or liberal-conservatism). Labour won 3 elections with the Blairite approach.

But what of the left wing? Well, like Sauron in “Lord of The Rings”, they never really went away, just bided their time and re-built. And as we know, they resumed control of the party last year.

If the recent EU referendum has taught us anything, it has taught us not to be too certain in predicting anything where voting is concerned

Owen Smith

Owen Smith

This has resulted in a minority of left wing Labour MPs with hard core socialist views leading a group of MPs who are predominantly centre-left (Blairite) in beliefs. This lack of cohesion and alignment in philosophy and values is not that far from the mix that seems to have led to the aborted coup in Turkey last week. A different arena, and different political issues and, thankfully, a different approach to the solution, but be in no doubt, the result of this leadership challenge will have repercussions for the Labour Party and its aspirations to be in government. If a left wing, socialist Labour Party couldn’t get elected at the height of Thatcherism, is it more electable now? If the recent EU referendum has taught us anything, it has taught us not to be too certain in predicting anything where voting is concerned

The Apprentice 2015 Week 10 – Last Orders

The Apprentice 2015 Week 10 – Last Orders

images-2In another first across 11 series of  The Apprentice, the result this week was a tie. Both teams failed to take any orders, so both teams lost.

The task was for each team to design and pitch a new healthy snack. In a battle of the ex-navy candidates, hair salon owner Charleine Wain took on the role of PM for Versatile, with Brett (the builder) Butler-Smythe assuming the role for Connexus. With only 3 people in each team, this inevitably meant that sub-teams could consist of only one person. Digital Marketer Richard Woods jumped at the chance to finally be in complete control of branding for Connexus. Charleine took sole responsibility for product design (ingredients and production). In reality, this was where the problems started for each team; the lack of a second person to counsel or challenge meant that both Richard and Charleine made mistakes that cost the their respective teams orders. For Charleine it was an anarchic approach to adding ingredients,  which meant that it was impossible to make any health claims about their health bar! For Richard, he chose to ignore the fundamental USP of their healthy alternative to crisps – they are raw and dehydrated, not cooked. It could be said that this is down to the PM, and in that situation, as PM, I would prefer to be able to move between the 2 sub teams to coordinate and implement the vision and strategy. I’m not sure if it is a practical or logistical problem, if it is not allowed in the rules, of if they never think of it, but it happens week after week.

In the end, both products were poor and rightly got no orders. The non-crisps were too oily (thanks to Varna) and the health bar too dry. Both teams had problems with their health claims, and Joseph even resorted to lying (though I think he missed the subtlety of ex- Tesco man Gary Poulton telling him that not mentioning facts was not same as misrepresenting them) in one pitch.

There are some interesting (and possibly controversial) points to be made about education in this series. Or at least communication skills. Richard is clever and seems to intimidate some of the more poorly educated colleagues. Stand up Brett, who effectively fell on his sword rather than blame Richard for a fundamental and arrogant decision NOT to include the term “raw” on the branding. Brett sounds like a TV copper from the 1960s giving evidence in court “on the evening of the 5th I was proceeding in a northerly direction…”. He is a very poor communicator, and comes across as poorly educated. Similarly, Charleine does not always communicate well, but she does have a fighting attitude. We saw the stress getting to her this week as she thought she was getting fired. Any other week she would have been. Joseph is nice but his lack of education or even intelligence led him to lying in the pitch. It is difficult to see these three surviving the interviews next week.

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Brett preferred being fired to blaming Richard. Laudable or Naive?

One person who definitely won’t be there is Brett, who as PM took the bullet for his team’s failure. He left “with honour” but nothing else. I’m surprised he has survived this long.

My money is on Varna and Richard for the final, depending on their business plan of course, but they seem best equipped to survive cross examination. As for Gary, Lord Sugar keeps referring to him as “corporate”. I’m not sure why this is a problem for a man who runs a corporation, but it seems his card is marked.

 

The Apprentice 2015 Week 9 – High (rise) Drama

The Apprentice 2015 Week 9 – High (rise) Drama

skyscraperWell, what an interesting and unusual week on The Apprentice 2015 this week proved to be! Two candidates left the process; one fired from the losing team in the usual manner and one who quit from the winning team. And, news of the quitting was leaked on the day of broadcast.

This leaves 6 candidates remaining for the final 3 weeks of the competition.

In another first for the series, the teams became estate agents selling luxury and mid-range properties in London. The team earning the highest commission would win.

To balance the teams, Selina Waterman-Smith was asked to move from Connexus to Versatile. This was preceded with clips of both Selina and Charlene Wain stating that they dreaded ending up in the same team. The level of tension between these two has risen to outright bitchiness in recent weeks. Joseph Valente was keen to take on the role of PM. Richard Woods successfully lobbied for role in Connexus.

After a bit of discussion and strategising, the 8 candidates effectively became 4 pairs for the rest of the programme. For Versatile, Joseph was sensible and kept Selina and Charleine apart. Joseph accepted Selina’s desire to sell the high-end properties, leaving Gary and an unhappy Charleine (she wanted to sell the high-end properties too) to sell the mid-range properties in south London. In Connexus, Richard and Varna took on the high end properties, leaving Scott and Brett to sell mid-range in south London.

For the high end properties, the first step was to secure the right to act on behalf off the developers. Richard and (especially) Varna Koutsomitis applied passion and enthusiasm to charm the developers. Joseph was more direct and practical, preferring to discuss commission. Selina added nothing. Not surprisingly, Richard and Varna had their choice of developers, and secured the Canary Wharf properties that both teams desired. Versatile were left with the Stratford properties; still high-end but in a more up and coming area. In terms of location, Canary Wharf is more desirable.

In terms of selling, the process is the same whatever the product you are selling.

  • You have to make a connection with the buyer. The buyer has to trust you and be able to identify with you. This is not just about introducing yourself, but also about establishing rapport. Joseph was instructed by the developer to dress in a way that the high end clients would expect; don’t wear braces!
  • Next you have to understand what the buyer is looking for, and this requires asking good questions, but also listening to what they say and how they say it. This will give you clues to what’s important to them.
  • If you know what they are looking for, you can position your product to match these needs. Scott Saunders made the cardinal error of not knowing his product. He had to be rescued several times by Brett because he was misleading the clients.
  • Having answered any remaining questions, the last step is to seek a commitment from the buyer. Charleine was especially good at this, not being afraid to ask for the business in a strong, assertive manner.

Richard & Varna managed to sell high end properties using the same approach that secured them the Canary Wharf location in the first place. Joseph manage to sell a high end property in Stratford, but Selina was more of an observer, constantly blaming everyone else for her lack of success. Yes again, there were scenes of Selina and Charleine arguing, back in the house or on the phone.

In the mid-range properties, Charleine proved to be formidable, selling several properties alongside Gary. Brett and especially Scott struggled. Scott didn’t manage to sell anything.

In the boardroom the sales and commissions were calculated and it was no surprise that Connexus won convincingly, predominantly from the high end sales of Richard & Varna. However, as part of the

Scott became the first candidate to quit from a winning team

Scott came the first candidate to quit from a winning team

review Lord Sugar had been in a particularly challenging mood, with Scott’s shortcomings this week coming in for special mention. Despite being in the winning team, Scott was told that he was lucky to be in the process. As his team mates left to celebrate victory, Scott remained seated and then shocked everyone by quitting. He said very little – thanking Lord Sugar for the opportunity, then departing without even saying goodbye to his team mates. Later, in the taxi and on “You’re Fired” he suggested that he had realised he was out of his depth and his heart wasn’t in it. He probably saw the writing on the wall. Whatever his reasons, this was a first for the series.

For Versatile, there was the post mortem in the cafe. Everyone agreed that Selina had added nothing to the process and that she was manipulative – finding ways to blame other people rather than accept responsibility for her own failings. It was no surprise that Selina was brought back into the boardroom by Joseph, with Gary making up the final three. His sales did not stack up to those of Charleine.

It was no surprise that Lord Sugar fired Selina – her lack of success alone made her vulnerable, but her lack of personal accountability and general bitchiness along with a tendency to sit on the side lines, sealed her fate. Where Selina has had success it has been as PM, but too often she has been poison in whichever team she as attached to.

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Selina – fired in week 9

Selina refused to honour her contract and appear on “You’re Fired”. Presumably, she preferred to stay in Dubai where she lives. Instead, in the run up to the day of broadcast, she tried to sell her story, have a go at the producers and (coincidentally) it was leaked that Scott had quit. Taken together, these events reinforce Selina’s lack of character and good riddance.

As for Scott, he did have a bad week, and the criticism was deserved, but I suspect that his was an emotional response. He seemed to lose his energy or enthusiasm in later weeks, as though his heart wasn’t in it. Possibly he lacked the emotional intelligence (resilience) to last the process. I’m sure that that is what LordSugar would say.

As for the remaining candidates, Richard remains strong, but Charleine may yet prove to be the dark horse. Her determination and resolve is formidable. Don’t rule out Varna either.

 

 

The Apprentice 2015 Week 8 – Party Party

The Apprentice 2015 Week 8 – Party Party

imagesAfter last week’s personality clashes, it appeared as though we may be in for more of the same at the start of this week’s programme, with candidates taking it in turn, Big Brother style, to slag each other off. Surprisingly, lessons appear to have been learned and almost everyone was on their best behaviour.

Lord Sugar selected the PMs for this week’s task, both based on their experience or interest in running events. Selina has experience in running events and headed up Connexus. She was allowed to bring Richard over as well. Gary was PM for a second successive week, running Versatile.

The task was to organise a children’s party with a budget of £2000. The team with the biggest profit would win, but the parents buying the party had the option to ask for money back if not fully satisfied.

Both teams met up with the parents of the children they were organising the party for. Both teams checked what the children were interested in. Gary was particularly  good at engaging both parents and child, and was sure to leave with the client’s telephone number. Selina, who admits to not liking kids, also got lots of information, but it came across as more mechanical. She also forgot to get contact details.

Having decided on their themes, both teams set off to find venues and games etc. Both teams had an eye on profit, but it became a recurring theme for Richard across the episode. Connexus settled for an Olympics theme at a leisure centre, Versatile went for an Outdoor Activity centre. David Stevenson was quick to point out that he is a qualified climbing instructor, so a few pounds were saved here. There is always a risk in taking this approach – David may be a qualified and competent teacher, but he is no entertainer! By way of contrast, Scott and Brett put personal differences aside and pulled out all of the stops to make their party, and the bus ride in particular, fun.

In the end, it was cost cutting that decided the task. Both teams had to offer refunds because of poor p03948syquality items, but Versatile suffered most. They eventually lost the task by over £200. Most of this was due to the idea of selling personalised tee shirts. They paid for the tee shirts, but had to write them off as the quality was poor. They also had to give back money for the lack of entertainment on the bus. David was implicated in both of these, so it was no surprise that he ended up fired. Gary managed to demonstrate his lack of decisiveness when he couldn’t separate Joseph & Charleine, so all 4 of the team was brought back by Lord Sugar. Charleine, Joseph and Gary survived to fight another week.

The key to success in this task is to listen to what the client wants and then find a cost effective way to deliver it. It’s good to be able to cross-sell or up-sell items (such as the party bags) but you have to make sure they represent value for money.

 

Cost effective is not the same as cheap

In the end, Versatile lost because they cut a few too many corners. If they had bought professionally printed tee shirts and gift bags, they would probably have still been able to make a profit, and maybe won the task.

 

 

The Apprentice 2015 Week 7 – Discounted

The Apprentice 2015 Week 7 – Discounted

the idea!Yet again viewers were left underwhelmed by the quality on display in The Apprentice, and I’m not just talking about the discount items each team were trying to sell. I have made the point before that the tactics needed to succeed in the programme are very straight forward – win every task and you will make it to the interview stage. You need to be a team player, and secure the win every week. If you win, you can’t get fired. Unfortunately, in one team (Connexus) it was “all for one and sod the rest”and it cost them the win.

The task this week was to stock and sell items in a Discount Store. Scott moved into Connexus and got the role of PM. Gary led Versaitle because of his retail experience. Scott has demonstrated his lack of decisiveness in a previous task as PM in the Pet Show task (week 4). His leadership style, coupled with trying to forge personalities such as Brett, Varna and Selina into a team, proved a bridge too far. With Gary, the issue is more a lack of urgency – get it right, no matter how long it takes.

In the end, Connexus probably lost the task due to having the wrong strategy (they went for higher priced electrical items with higher margin). Versatile went for low value, low margin items which require high volumes, but this approach is what discount stores are built upon and ultimately it was a success (despite getting the prices of branded items badly wrong).Stack em High, sell em cheap.

Scott struggled to get everyone to agree on anything. Selina (rightly) objected to the electrical items, but came across as whining; Brett and Varna openly declared that they wanted to protect themselves in the boardroom; and Sam…well what does Sam bring? He can’t do simple maths and always seems to be on the periphery. Personality clashes (Brett and Scott, Varna and Selina, Scott and Sam) and resentments were openly displayed. Scott never managed to create a sense of common purpose and it became a case of everyone for themselves.

p038f472In the Boardroom, it was established that Connexus had indeed lost the task. At this point the gloves were off and it was obvious for Lord Sugar to see just how dysfunctional Connexus was. Scott probably felt he had to bring Brett back, as Brett made it clear he blamed Scott. Sam completed the final three, based on incredibly poor basic maths (again) and general uselessness. Once again the nice guy (Sam) failed to stand up to the fighters and he was fired. In truth, Scott could have gone for poor leadership and Brett is long overdue being fired for lack of team work. Whoever leads this bunch next time needs to establish a team, or Connexus is going to lose every remaining task.

 

 

 

 

 

The Apprentice 2015 Week 5 – Read and Right

The Apprentice 2015 Week 5 – Read and Right

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Connects PM – Sam Curry courtesy of BBC

As we approach the midway point of this year’s “The Apprentice”, this week’s episode allowed us to study the art of Leadership. The task was for each team to design a children’s book and audiobook and sell it. The team with the biggest profit would win. However, the real focus was on what makes a good leader.

Personal Tutor Sam Curry was drafted into Connexus by Lord Sugar with a strong hint that he should take on the role of PM. The team got the message and accepted Sam’s offer to be PM. For Versatile, Charleine Wain (Hair & Beauty salon owner) pushed for the role of PM on the grounds that she is a parent. This resulted in two contrasting styles of leadership.

Sam’s undergraduate studies in English Literature meant that he had good subject expertise, though less so in children’s books. Charleine’s practical experience as a mum gave her a different type of expertise. But, whereas Sam’s theoretical knowledge made him indecisive (or brought out his indecision, as we would see later) Charleine’s practical approach gave her the confidence to be too decisive, to the point of being autocratic. Neither approach got it right – Connexus were stuck in “analysis to paralysis” with too much democracy, and Versatile were run like a dictatorship.

Lesson 1 – a strong leader will listen to the views of other people, but has the capacity to make a quick decision when the team is unable to reach agreement. This is an illustration of the work of Bruce Tuckman’s Team Development Model. Both teams were demonstrating “Storming” behaviour, so a “Let’s talk, I decide” approach is needed.

PM - Charlene Wain  Courtesy of BBC

PM – Charlene Wain
Courtesy of BBC

As the design task progressed and each team split into 2 sub-teams, Charleine’s autocratic style became reinforced. As it was not possible for her to control both sub-teams, she appointed Richard as a false sub-team leader. I say false, because she gave him no authority and wouldn’t allow him to communicate with her. Instead, David was the “voice” of the sub-team. Charleine demonstrated her fear of Richard, who has been very successful so far, but likes everyone to know it.

Lesson 2 – a good leader has to recognize the strengths that individuals bring to the team. Allowing personal differences to cloud judgement creates resentment and failure. Charleine demonstrated her fear and resentment of Richard by her actions and members of the team were laughing at her behind her back.

When it came to pitching to leading book retailers (Waterstones and Foyles), Charleine again decided that she needed to be in control. Her team gently tried to persuade her to allow Richard to lead the pitches, but Charleine put herself forward. It was a complete disaster. Natalie did some of  the pitching for Connexus  (along with Sam) and was also awful.

Pricing strategy was also unclear in each team. When negotiating with retailers, it is imperative that those involved in the negotiation agree their WIN positions in advance and then stick to them;

  • What do I WANT (good result)?
  • What would be IDEAL (best result)?
  • What do I NEED (minimum result)?

Both teams had muddled pricing strategies, and in the end went to get rid of stock at any price. Selina and Natalie were particularly poor in this respect. Natalie (Connexus) lost an order for her team because she did not have the discounts (as percentages) to hand. Selina (Versatile) requested an order of 150 which was refused and immediately suggested 50 instead. She should have asked the customer how many they were prepared to buy and put extra discount against higher volume.

Lesson 3 – in negotiation always know your WIN positions, and stick to them.

In the boardroom, it became apparent that a piece of individual success for Charleine got Versatile the win. She persuaded a smaller retailer to take over 100 books and this proved to be the difference between the teams. Sam, on the other hand, took his team to Charring Cross Road where there are lots of book sellers – but it was the wrong market and nobody bought.

Natalie was fired because of poor pitching and negotiation. Courtesy of BBC

Natalie was fired because of poor pitching and negotiation.
Courtesy of BBC

Having lost the task, Sam was able to give another illustration of his indecision as he struggled to decide who to bring back into the final three. In the end, he chose (reluctantly) Natalie for her poor negotiation disastrous pitch and Brett for no obvious reason. So really, it was between Sam and Natalie. Lord Sugar showed rare compassion;  he fired Natalie, but saved Sam. In truth, either could have gone. If Sam is to survive, he needs to become more decisive. He was in tears as Natalie was fired, and he seems too nice to survive. Charlene on the other hand needs to watch her back, as dictator’s rarely live out a full life.

The Apprentice 2015 Week 1 – Nice Guys Finish First

The Apprentice 2015 Week 1 – Nice Guys Finish First

The Apprentice returned to BBC1 screens this week with 18 scarily enthusiastic and self-believing candidates, just in time for Halloween. Not only that, but we had the even scarier prospect of the ghost of The Apprentice past (Claude Littner) replacing Nick Hewer as one set of Lord Sugar’s “eyes on the task”. I suspect that some of Claude’s frightening reputation will be diminished in his new role. Just like (Bruce) the shark in “Jaws”, the more you see of Claude in this series, the less scary he will become. This is because fear of Claude is based on the way he has cross examined candidates and destroyed their self esteem through pithy put downs. The problem here is that Claude is a silent observer. We, the audience, get the benefit of his opinions, but the teams are protected. I look forward to seeing how this develops.

Courtesy of BBC

Courtesy of BBC

Carrying on the horror movie theme, just like in a slasher movie, I am not inclined to spend too much time examining each of the 18 candidates. Some will be dispatched and fade from our memory minutes after they have been fired and appeared on “You’re Fired” (by the way, Jack Dee is an excellent choice of host to replace Dara O’Briain). The editor of Week 1 agreeed, because only about 9 of the 18 got any significant air time. Unfortunately, some of those we did see were not very impressive.

The task this week was to buy fish from Billingsgate Market and turn it into lunch time snacks to sell. The team with the biggest profit wins.

Lord Sugar made things interesting by mixing up the teams. Rather than starting with the usual gender based teams, 3 boys and 3 girls made the move to mix things up. We ended up with a blue team (they wore blue overalls for the task) called Versatile and a yellow team (you guessed it, yellow overalls) called Connexus (because if you sat it fast it, you know, “connects-us”). I’ll stick to blue and yellow.

In Blue, it was a case of everyone take a step backwards when selecting Project Manager. Selena Waterman-Smith was last to do this and, reluctantly, became PM. The scramble to avoid being PM in both teams will embarrass some candidates as they watched this episode, but over in Yellow, Driving-style April Jackson was decisive, volunteered and was swiftly accepted before she could change her mind. Actually, changing her mind was not something we saw a lot of from April in this episode. Selena on the other hand was indecisive, but even0handed with it.

April decided that fish cakes and Salad Niçoise would be the products Yellow would sell and immediately cut off any other opinions. Over in Blue, the team eventually agreed on Calamari and fish finger sandwich, without much direction from Selena. Claude observed Blue and Karen followed Yellow.

The rest of the task went more or less as expected – April making all of the key decisions for Yellow without any obvious consultation or strategy. For instance, Yellow bought the first tuna they came across; no checking of alternative options, no negotiating. Typical of the Driving-style (from Social Styles) it was all about results and keeping to time. Quick decisions, few facts. Over in Blue there was more delegation but also more indecision. Ex-Royal Navy (but now running her own hair and beauty salon) Blue team member Charleine Wain took control of some of the decisions, but the whole thing was much more democratic. The decision to buy the cheapest squid proved a poor choice, but using coley as a cheaper alternative to cod showed an eye for a profit.

So the scene was set; two different leadership styles (autocratic Yellow, democratic Blue). Which would win out? Fortunately, Blue made the better choices (location, pricing, delegation of tasks) and despite carrying a few Muppets (Mergim Butaja trying to sell fish to a vegan restaurant comes to mind) they managed to turn a profit of £200, despite, the calamari going off and having to be disposed of because it hadn’t been kept below 5 Celsius!

In Blue, the editing focused on three characters; April’s leadership style (her non-negotiable pricing strategy was laughable – £9 for a tuna salad), team leader in the kitchen Brett Butler-Smythe (also ex-navy, but obsessed with following the “specifications” [sic] of the recipe) and hapless Dan Callaghan – who owned up to not being able to sell or cook in the boardroom. It was no surprise when we discovered they made a profit of only £1.87 [sic]! Yellow missed the lunch time rush because Brett (organising and preparing fish cakes) and Dan (in charge of calculations for ingredients) took too long to prepare the fish cakes and didn’t produce enough.

Fired this week - Dan Callaghan

Fired this week – Dan Callaghan

Having lost the task, it was no surprise that April brought Dan and Brett back with her. Brett and April fought their corner, but nice guy Dan as just too honest (and naïve in admitting to his short comings), so it was natural that he was fired. However, Brett and April were both lucky. They were worse than Dan and will have to learn soon or face being fired. Dan at least was a nice guy and seemed intelligent. But, in The Apprentice, nice guy’s get to finish (the series) first.